Pro UTV Parts makes every effort to ship your order in a timely manner. We ship from our inventory first. However, our relationships with our manufactures enable us to directly ship from the source, but Pro UTV Parts may need to get parts from other locations to complete orders. This may take more time.
Orders made over the weekend will be processed if possible. If your item is out of stock or is a custom order and will be delayed for any reason, we will contact you via e-mail or by phone. Most orders should be received within 7 business days. Orders drop-shipped from the manufacturer or distributor may not arrive at the same time.
If your order is shipped via commercial freight (Ex. Roll Cages) it is your responsibility to fully inspect your items before you sign the driver’s paperwork. If a claim is not filed with the driver at time of delivery there is nothing we can do to fix the problem.
A few of our products are custom built to order. For example, PRP Suspension seats, Walker Evans Wheels, PRP Soft Tops, Desert Works Roll Cages, Dirt Engineered Doors, and certain color knee pads and arm pads are a few of the products custom built. These products can have an additional lead time of up to two weeks before they are shipped.
Refunds are not available for special orders.
Refund, Returns and Cancellation Policies
Customer satisfaction is our priority. Our return policy is as follows; parts must be returned within 14 days of ordering. Returns after 14 days are subject to a 15% restocking fee. Shipping rates are non-refundable. Items shipped free from Pro UTV Parts and returned will be subject to the original cost of shipping the item to you. All returns must be in their original packaging and re-sellable. No returns will be made on any electrical parts, custom parts, seats, cages, or special orders. Parts damaged due to shipping or parts sent in error can be exchanged or refunded in full. Shipping damage must be filed with the shipper before we can exchange or refund an order.
Please contact us with any returns. We currently accept Visa, MasterCard, Discover, American Express and PayPal. You will be issued a return authorization number, and shipping instructions for any returned items. No returns will be accepted without a return material authorization (RMA) number. Please call for RMA number 801 367 1395.
Pro UTV Parts
648 E. Bristlecone Lane
Delta, Utah 84624
801 367 1395